The CIA Group


The home of Care Improvement Associates Ltd & 

National Care Quality Professionals (NCQP) 

Adult Care Provider Wanting to Maintain or Improve Your Care Quality?

Whatever you are aiming to achieve, we will listen to your needs and ideas and discuss how we can truly collaborate to help you get there. We believe in building great relationships and we love a fresh challenge, so please do just ask... 

We Identify Any Gaps or Issues...

"Care Improvement Associates have really helped our Registered Manager to identify issues using their expert Audits and then helped to implement resulting action plans, through ongoing support & skilled manager mentoring sessions."

Nigel, Owner of Eastfield Farm Residential Home. 

We Will Provide The Solutions...

If you don't have the internal resources to implement change, need help to register a new service with CQC, need interim support, or simply want further objectivity, we have affordable solutions, such as training, policy development, quality monitoring visits, or manager mentoring & development to fill any identified gaps. 

About Us

Supporting your care organisation to aim for OUTSTANDING Care Quality...

Described by 'Driven By Health with Care' Magazine as, " of the most talked about, shining lights in the care quality consultancy sector." 

The CIA Group of companies & organisations consists of: 

Care Improvement Associates Ltd have countless recommendations from our clients & were nominated by 'Yorkshire In Business' as The Best Start-Up Company of the Year 2017. We believe strongly in prioritising people & relationships. 

Our Founder & Chief Executive, Samuel Barrington is an outcome driven and customer focussed leader, with over 20 years of care quality and compliance experience, Samuel has now built a trusted network of Care Quality Professionals across England, (including Ex-CQC Inspectors, CQC Specialist Advisors & Experienced Care Quality Managers & Directors)

Samuel and The CIA Group are on a mission to support care providers to achieve Outstanding Care Quality for ALL individuals. 



Recent Recommendations

Barry Lambert, Director at Home Instead Senior Care

"We used Care Improvement Associates to review our compliance from a CQC perspective - the service we received was excellent, from initial contact through to receipt of our report and recommendations. Our consultant was friendly, professional, very knowledgeable and thorough. I would not hesitate to  recommend CIA, and I intend to use their services on a regular basis."  

Sunjay Majithia, Managing Director at Caremark

"Fantastic Pre-CQC Inspection Audit Service & Bespoke Supervisor Training received from Care Improvement Associates. The CIA Consultants were just superb." 

Khaled Gamiet, Owner at

"We worked with Samuel and his team to develop some policies and learning & development tools. Their work was very professional and was completed to a high standard in a very timely manner.  I would have no hesitation to recommend their work."