What our leading care sector clients say about us...

Pre-CQC Inspection Visit: 


"It was our pleasure to have the CIA 'Mock Inspection Team' with us - the two days went extremely well and they both confirmed the areas of improvement we expected, which was reassuring to know that our own identified priorities were accurate.

The insight they were both able to give, and the ideas and suggestions, was extremely useful and the team were left feeling very inspired."


Post-CQC Inspection Feedback:


"We just wanted to say a massive thank you. Thanks for your insight and feedback - we actioned everything you suggested and came away with a CQC inspection report with no actions in it!"


Jamie Anderson, CEO Age UK, (Wirral)



"Starting up a brand new care & support company can be challenging, especially getting everything right around CQC support, legal and compliance.  Building a relationship with our partners Care Improvement Associates has helped our Quality team to form and develop systems and processes to a high standard; not just satisfying and complying to the CQC, but ensuring our policies and procedures are bespoke and in line with Adjuvo's standards and principles. Samuel and the team also have a depth of experience around quality and compliance that is second to none. They are supporting Adjuvo in reviewing compliance and quality of potential acquisitions and then reporting back with recommendations as part of due diligence. They are also able to offer training and development to staff.  Samuel is also a pleasure to work with, we share the same ethos and values to ensure care and support is of the highest standard and helps people supported to flourish and reach their goals and potential."  


Mark Lovell, Chief Executive of Adjuvo Care & Support Ltd. 


  



Look Ahead Care And Support have 100 services supporting over 6500 indivduals


“We are continually aiming to be an outstanding provider. Care Improvement Associates are facilitating this goal by providing an outstanding care quality audit service to us across various locations. Their commitment, professionalism, energy and quality of their work, from both customer services and the front-line consultancy is absolutely fantastic. We cannot praise the CIA service, or recommend them enough.”


Allyson Kay, Head of Learning Disability Services at Look Ahead Care & Support.





Our Chief Executive, Samuel Barrington is proud to have recently worked with QCS as a Contributing Inspection & Auditing Specialist. Care Improvement Associates are now a 

'QCS Approved Consultancy.'


QCS are the market leading Quality & Compliance System in the UK. 

Care Quality Commission (CQC) Compliance. Quality Assurance. Care & Client Management, all in one place.



"The CIA reports are very constructive and has brought up questions around quality / performance evidence, which we are taking on board to use across the support element, as well to evidence good governance & auditing. I’m pleased we engaged the service and think it will help us to achieve the CQC rating we want!"


Reshad Khodabux, Managing Director of Next Step Support Limited


We are proud to be working in collaboration with Quality and Compliance Directors at Primelife, to develop and deliver an ongoing, innovative, bespoke CQC project for all of their Registered Managers, across 60 or more care and support services.




We are proud to be providing external & bespoke Training & Development Programmes to the Management and Staff, at the Award Winning and CQC Rated Outstanding, Happy Futures Support Specialists Ltd.


"Care Improvement Associates have passion and enthusiasm. They put their whole into any given task and ensure outstanding practices are embedded into all the work they complete.  They are helpful, enthusiastic and have the drive to succeed in everything they do!" 


Angela Fletcher, 

CEO of Happy Futures.

 

  "Radfield Home Care are delighted that Care Improvement Associates Ltd are now our preferred care quality and 'mock inspection' supplier.

As a quality home care provider and support centre to our growing franchise network, we are continually striving to be outstanding. 

The Mock Inspection service from CIA has helped us to see care quality from an objective perspective, be even more proactive and prepare for CQC inspections in  a positive way."


“I am really happy with the relationship and would love to keep Care Improvement Associates Ltd as our preferred supplier to Radfield Home Care. We have now built CIA mock Inspections for new franchise offices into our cashflow.”


Dr Hannah MacKechnie, Manging Director National Office of Radfield Home Care.


“We engaged Care Improvement Associates Ltd to support us across two independent care home settings that were experiencing serious care quality and compliance issues. CIA provided a team of highly skilled and experienced Interim Care Managers / Consultants to assist in extremely challenging circumstances. They assisted us to manage a large staff group and helped us to maintain the safety and well being of residents at both homes during this time. Warwickshire County Councils Strategic Commissioning Business Unit endorse the work that Care Improvement Associates Ltd do and would recommend their services.” 

  



“We are committed to continually improving care quality & Care Quality Commission (CQC) compliance across the Astonbrook Care Home Group. As such, we have engaged with Care Improvement Associates Ltd to carry out External ‘Mock CQC inspections’. 

The feedback from the CQC specialists at CIA is extremely helpful and the care quality & regulatory knowledge is invaluable. 

The process is really helping us to verify our own audits and action plans and we have already started to implement some of the changes & recommendations made.”


Lucy Holl, Chief Operating Officer

  



“Care Improvement Associates Ltd carry out extremely professional and thorough Mock CQC inspections at our registered care homes. 

We are delighted with the high standards of care quality and CQC compliance services from both the consultant and the CIA Head Office team and have recently been rated Good by the Care Quality Commission (CQC)”


Farooq Patel, Wellbeing care

  



"Using an external 3rd party to undertake quality assurance inspections has always been a central part of Nexxus’s quality strategy. Care Improvement Associates have proved themselves to be highly efficient, capable and knowledgeable. The CIA associate was thorough and produced a report that was accurate and detailed, allowing the Nexxus senior leadership team to draft and implement our quality improvement plan. Starting a new care service from scratch is always difficult; growing from a zero base to 800 hours per week in a little over 12 weeks is fraught with problems. Using CIA has allowed Nexxus’s to ensure we cope with rapid growth whilst adhering to our quality goals and ethos. I look forward to the next visit booked for 4 months time."


Simon Crowther, Chief Operating Officer, Nexxus Care.

“The Care Improvement Associates consultancy has been excellent. The regulatory specialist that CIA sent to us definitely understands our specific model and we are confident that he is the right person to support us on our journey.

We have throughly appreciated the input and look forward to our future workings.

We would certainly recommend Care Improvement Associates.”


Maria Flanagan, Head of Operations, Gray Healthcare.

"We engaged the services of Care Improvement Associates Ltd to provide a Mock CQC Inspection of our nursing home and to provide Audit Mentoring & Training. What CIA‘s CQC Care Quality Consultants don't know about Care Quality Commission (CQC) regulations, developing Management and staff knowledge around Key Lines of Enquiry and aiming for outstanding care quality, is not worth knowing about. We would certainly use CIA services again and they come Highly recommended!" 


Paul Reynoldson, Head of Development








"We engaged Care Improvement Associates Ltd to assist us in a specialist, bespoke, care home development project, as well as board level regulatory and CQC training workshops  for our non executive board of Directors.  The project management and specialists involved were highly reliable, knowledgeable and experts in their field. 


We would highly recommend their services and would not hesitate to utilise CIA again in future." 


Sarah Hanson, Executive Director

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