"It was our pleasure to have the CIA 'Mock Inspection Team' with us - the two days went extremely well and they both confirmed the areas of improvement we expected, which was reassuring to know that our own identified priorities were accurate.
The insight they were both able to give, and the ideas and suggestions, was extremely useful and the team were left feeling very inspired."
Jamie Anderson, CEO Age UK, (Wirral)
Our Chief Executive, Samuel Barrington is proud to have recently worked in association with QCS as a Contributing Inspection & Auditing Specialist. CIA and Samuel's Expert Insights were featured on the QCS Platform.
QCS are the market leading Quality & Compliance System in the UK.
CQC Compliance. Quality Assurance. Care & Client Management, all in one place.
Look Ahead Care And Support have 100 services supporting over 6500 indivduals
“We are continually aiming to be an outstanding provider. Care Improvement Associates are facilitating this goal by providing an outstanding care quality audit service to us across various locations. Their commitment, professionalism, energy and quality of their work, from both customer services and the front-line consultancy is absolutely fantastic. We cannot praise the CIA service, or recommend them enough.”
Allyson Kay, Head of Learning Disability Services at Look Ahead Care & Support.
"Starting up a brand new care & support company can be challenging, especially getting everything right around CQC support, legal and compliance. Building a relationship with our partners Care Improvement Associates has helped our Quality team to form and develop systems and processes to a high standard; not just satisfying and complying to the CQC, but ensuring our policies and procedures are bespoke and in line with Adjuvo's standards and principles. Samuel and the team also have a depth of experience around quality and compliance that is second to none. They are supporting Adjuvo in reviewing compliance and quality of potential acquisitions and then reporting back with recommendations as part of due diligence. They are also able to offer training and development to staff. Samuel is also a pleasure to work with, we share the same ethos and values to ensure care and support is of the highest standard and helps people supported to flourish and reach their goals and potential."
Mark Lovell, Chief Executive of Adjuvo Care & Support Ltd.
We are proud to be providing ongoing care quality and CQC compliance services to Next Step Support Ltd who provide care and support in the community, as well as supported living services across 14 accommodations.
"The CIA reports are very constructive and has brought up questions around quality / performance evidence, which we are taking on board to use across the support element, as well to evidence good governance & auditing. I’m pleased we engaged the service and think it will help us to achieve the CQC rating we want!"
Reshad Khodabux, Managing Director of Next Step Support Limited
We are proud to be providing external & bespoke Training & Development Programmes to the Management and Staff, at the Award Winning and CQC Rated Outstanding, Happy Futures Support Specialists Ltd.
"Samuel and his team have passion and enthusiasm. Samuel puts his whole into any given task and ensure best practices are embedded into all the work they complete. Samuel is helpful, enthusiastic and has the drive to succeed in everything he does!"
Managing Director of Happy Futures.
"Radfield Home Care are delighted that Care Improvement Associates Ltd are now our preferred care quality and 'mock inspection' supplier.
As a quality home care provider and support centre to our growing franchise network, we are continually striving to be outstanding.
The Mock Inspection service from CIA has helped us to see care quality from an objective perspective, be even more proactive and prepare for CQC inspections in a positive way."
Dr Hannah MacKechnie, Manging Director of Radfield Home Care.
We provide Scarsdale Grange Nursing Home with Care Quality Audit Services and Audit Tool Training & Development.
"I have always found Sam and his team to have a professional integrity that I struggle to find elsewhere. Their knowledge of the care sector is irrefutably on point. This makes CIA your first and only stop. What they don't know, is not worth knowing."
Head of Workforce Development, Scarsdale Grange.
“We are committed to continually improving care quality & CQC compliance across the Astonbrook group. As such we have engaged with Care Improvement Associates Ltd to carry out External ‘Mock Inspections’.
The feedback from the CQC specialists is extremely helpful and the care quality & regulatory knowledge was invaluable.
The process is really helping us to verify our own audits and action plans and we have already started to implement some of the changes & recommendations made.”
Lucy Holl, Chief Operating Officer
“Care Improvement Associates Ltd carry out extremely professional and thorough Mock Inspections at our registered care homes.
We are delighted with the care quality services from both the consultant and the CIA Head Office team.”
Farooq Patel, Wellbeing care
"Using an external 3rd party to undertake quality assurance inspections has always been a central part of Nexxus’s quality strategy. Care Improvement Associates have proved themselves to be highly efficient, capable and knowledgeable. The CIA associate was thorough and produced a report that was accurate and detailed, allowing the Nexxus senior leadership team to draft and implement our quality improvement plan. Starting a new care service from scratch is always difficult; growing from a zero base to 800 hours per week in a little over 12 weeks is fraught with problems. Using CIA has allowed Nexxus’s to ensure we cope with rapid growth whilst adhering to our quality goals and ethos. I look forward to the next visit booked for 4 months time."
Simon Crowther, Chief Operating Officer, Nexxus Care.